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Customer Care

At Citizens State Bank, we are here to assist you through all issues. If you have any questions or concerns, please do not hesitate to contact one of our offices. However, please do not email confidential customer information, since the communication link is not encrypted and secure.
In order for Citizens State Bank to provide you with the maximum benefits and service, we request that you keep your information as up-to-date as possible. If you ever have questions or concerns regarding the accuracy of your personal information at Citizens State Bank, please contact us at 319-465-5921 or you may email us at

We will investigate your concerns and make any changes as needed.


Contact Us

For contact information of your local Citizens State Bank office, please select that location from the Branches navigation.
For information on our corporate headquarters, opening an office in your area, media/press opportunities or website concerns, please contact:
Citizens State Bank
117 West First Street
Monticello, IA 52310
Phone (319) 465-5921
Fax (319) 465-5926

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